support / your charge

seen a charge from settld?

Settld is the company that sells and processes payments for digital products and subscriptions on behalf of software businesses. If Settld appears on your statement, you or someone with access to your payment method bought a digital product or subscription from one of the businesses we work with. The charge is real, and we can tell you exactly what it was for.

what it looks like on your statement

card statement
SETTLD* [MERCHANT NAME]

The name after the star is the business you bought from.

mobile money statement
PAYMENT TO SETTLD, REF [CODE]

Your SMS or app receipt shows the reference for the exact purchase.

the most common explanations

  1. 1.A subscription renewed. Most charges from Settld are renewals of a subscription you already have.
  2. 2.A free trial ended and became a paid plan.
  3. 3.Someone in your household or business used this payment method.
  4. 4.The amount looks unfamiliar because it was converted from another currency by your bank.

find it in two minutes

  1. 1.Search your email for "Settld". Every purchase and renewal comes with a receipt from us.
  2. 2.Check the merchant name on the statement line and ask others who use this payment method.
  3. 3.Still not sure? Query the charge below and we will look it up for you.

query this charge

Send us the details and we will identify the charge, and where something is wrong, put it right. This is usually much faster than raising a dispute through your bank or network, though that option always remains open to you.

human check *

hCaptcha, used only to block automated abuse. details

We will never ask for your full card number, PIN, password or one-time passcode. If someone claiming to be Settld asks for these, do not share them.

The details you send are used only to locate and resolve your charge. See our Privacy Policy.

manage or cancel a subscription

Every subscription Settld powers can be cancelled online, without phone calls and without persuasion.